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Lists all articles found on http://www.trainingindustry.com

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    Hemsley Fraser, the leadership and development company, claims that today’s leaders can improve their own performance, and that of their organization, if they make ten changes to their attitude and behavior. Based on its experience of partnering senior executive teams worldwide, the company has compiled a list of ten things that leaders should stop doing today. Its advice to leaders includes: don’t make strategic plans, unless you’re prepared to revise them quickly and often; don’t use performance management for selection, unless you can determine the degree to which the old job is related to the new one and don’t see development as a nice-to-have, unless you’re certain that the existing skills in your organization can ensure its future success. “If we look hard enough, each of us will invariably find something that we should stop doing that would improve our performance,” said Valerie Nichols, Executive Consultant at Hemsley Fraser. “It could be related to your attitude, the way you communicate, the way you treat other people, your self-awareness, how you delegate, how you deal with difficult people, how you respond to pressure or the example you set. Whatever it is, you probably already know about it. So, articulate it and make an active decision today to stop doing it.” Hemsley Fraser’s guidelines include practical advice such as learn to say no, develop your own resilience, watch out for your own hidden biases, don’t become wedded to detailed plans to achieve your objectives and recognize that not everyone wants to be a high performer. “The essence of good leadership is to understand yourself as a leader, to hire adaptable people who bring a variety of perspectives and to get the best out of them by understanding their specific traits and treating them as individuals,” said Valerie Nichols. Full details of the ten things leaders should stop doing today are available on Hemsley Fraser’s website: www.hemsleyfraser.com For further information, please call Lettie Keefe at Hemsley Fraser on 888-559-0074 or email her at lettie.keefe@hemsleyfraser.com. Founded in 1991, Hemsley Fraser is a market leading provider of in-company and customized learning programs, consulting services, open training courses and managed learning services. Recently ranked for the fourth consecutive year as one of the world’s top 20 providers of leadership training, it delivers learning in 50 countries.

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    St. Louis, MO (PRWEB) - April 16, 2013 - Today, ej4, eLearning developer and performance improvement leader, introduced a new product: Thinkzoom. This new knowledge sharing platform gives customers the ability to record, edit, share, and track their own custom video learning and communication pieces making custom content timely and affordable. "As a performance improvement company, eLearning is just one piece of the puzzle. Our goal is to build better communication and video is the best way to do that." remarked Ryan Eudy, ej4 CEO. "Innovation is one of our core values. With the addition of Thinkzoom, we expand our capabilities and provide our clients the ability to create short, tactical messages right in their own offices.” "We're seeing 2013 bring a great demand for social and collaborative learning. In addition, mobile learning is still trending. Learning content is essentially a communication piece. It has to tell a story, communicate a message, or teach a skill. Imagine doing those things with your own voice – in your own office. Thinkzoom gives you that opportunity," said ej4 CMO, Rick Michael. ej4 Thinkzoom Features: • In-house video creation: Record, edit, share, and track your own custom video courses and communication pieces. • Affordable: No expensive equipment is necessary. Use any digital video recording device. • Customize ej4 off-the-shelf: Add your own introduction or closing or utilize ej4's existing off-the-shelf video learning library. • Analytics and usage tracking: Track course views, recommendations, comments, and assessment data. • Shareable content: Share videos in-house, externally, or via social networks. • Social and collaborative: Create groups, recommend courses, comment and discuss course content. • Mobile ready: Content is immediately available on any device. • Stand alone: Thinkzoom is the platform. No additional learning management software required. • Affordable pricing: ej4's Thinkzoom is available immediately and costs under $5 per user for groups of 100 employees. "We are all really excited about Thinkzoom because it is different from the other platforms out there. Thinkzoom is unique." said CTO, Tom Lynch. "This is not recording a disembodied voice over a PowerPoint presentation. This is actual video of a presenter communicating their message; and it’s easy. You can use your webcam and microphone, or you can use a mobile device to capture your video. With the platform you have a total learning campus that can also be used for marketing, sales proposals, annual meetings, you name it." With Thinkzoom, you're the director. Are you ready to build better communication? Get started easily with a free 30-day trial. About ej4, LLC ej4 is performance improvement that works. As one of the largest eLearning and performance improvement consultant services in the nation, ej4’s performance improvement solutions include off-the-shelf eLearning, custom eLearning, business book summaries, consulting, and Thinkzoom social learning platform. ej4 was chosen by eLearning! Magazine readers as their choice for “Best Sales Training” in 2012. ej4 was founded in 2003, with offices in St. Louis, MO and Overland Park, KS. For more information, please visit: http://www.ej4.com. For the original version on PRWeb visit: http://www.prweb.com/releases/prweb2013/4/prweb10638430.htm  

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    VIRGINIA BEACH, Va., April17, 2013 -- DuPont Sustainable Solutions has launched It’s Not Working: Workplace Etiquette, a new training program that reviews the six simple rules of office etiquette and helps organizations address a growing issue in the 21st century workplace.  “There has been a recent shift in focus on the part of many organizations,” said Bill Anderson, product manager for DuPont Sustainable Solutions. “After a few years of dealing with 'hard' ethics compliance issues like FCPA (Foreign Corrupt Practices Act), FLSA (Fair Labor Standards Act), and anti-bribery, organizations are now paying attention to a 'softer,' more basic issue: office decorum.” Indeed, American offices have been recently described in a survey as uncivil, and It’s Not Working: Workplace Etiquette was designed to show employees how this can affect the bottom line. The new program shows how bad manners hurt morale, performance, and productivity. It suggests that employees: dial back the volume, refrain from abusing electronic devices, respect colleagues’ privacy and workspace, keep private matters private; use your sick days when you are sick; and respect others’ olfactory sensitivities. “It basically boils down to respect for people. These six pieces of advice are so simple, yet many employees neglect them, much to their and their organizations’ detriment,” said Amy Townsend, vice president for Human Resources, Learning & Development, DuPont Sustainable Solutions. “Etiquette is as important as ever. It dictates how employees relate to and work with each other, and in turn, how businesses perform and deliver services.” As the great-granddaughter of Emily Post said, “People don’t want to work with people who are a pain to be around.”  Set in a work area of office cubicles, It’s Not Working: Workplace Etiquette features lively and entertaining exchanges of a team of employees who annoy each other with bad manners. One speaks loudly to his date on speakerphone and disrupts a colleague’s sales call while another barges in the workstation of a co-worker, who spills coffee on himself in surprise and annoyance. Additional information is available by calling 800-861-2221 or emailing sales@training.dupont.com. DuPont Sustainable Solutions, one of 12 DuPont business groups, is an integrated global services and technology delivery business. Its offerings comprise four practice areas: Safety Resources, Sustainable Operations, Learning & Development and Clean Technologies. Together they offer consulting services, products and technologies that help organizations protect people and the environment, use assets more efficiently and improve worker skills and performance. Our training solutions have been used by more than 190,000 employee development professionals in 129 countries to help transfer knowledge and sustain business competitiveness. DuPont (NYSE: DD) has been bringing world-class science and engineering to the global marketplace in the form of innovative products, materials, and services since 1802.  The company believes that by collaborating with customers, governments, NGOs, and thought leaders we can help find solutions to such global challenges as providing enough healthy food for people everywhere, decreasing dependence on fossil fuels, and protecting life and the environment.  For additional information about DuPont and its commitment to inclusive innovation, please visit www.dupont.com

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    RUESSELSHEIM, Germany -- Raytheon Professional Services LLC (RPS), a subsidiary of Raytheon Company (NYSE: RTN), has delivered the launch training program for the Chevrolet Trax Urban Life Vehicle, the first training event conducted under a multimillion dollar contract to manage dealer training for General Motors Korea Company (GMKC). As part of the contract, RPS will manage content development and training administration services for GMKC's sales, non-technical after sales and technical dealer personnel. The contract also includes the delivery of sales and non-technical training for GMKC's Chevrolet dealer training program in the Republic of Korea.  "RPS will provide highly effective and efficient learning programs to GMKC's dealer network, utilizing blended media solutions that fully support GMKC's near- and long-term business strategies and goals," said Ankush Arora, vice president of Sales, Marketing and Aftersales for GMKC. "The recent launch of the Chevrolet Trax Urban Life Vehicle has proven to be the most successful dealer sales training event that we've ever conducted. It demonstrated RPS's expertise and we look forward to a strong partnership." Close to 1,000 sales managers from over 300 dealerships were given the launch training through the Chevrolet Academy, and rated the experience "outstanding." The contract expands the global network of GM companies for which RPS provides a full spectrum of learning solutions ranging from technical service training to sales training for dealerships. "This award recognizes our reputation for providing the highest quality training to organizations worldwide," said Mark Oliver, managing director of RPS EMEA. "RPS has been successfully providing similar services to other GM brands around the globe for approximately 20 years, and will use the skills and expertise gained from these other regions to implement an industry-leading solution for the benefit of our customer." About Raytheon Raytheon Company, with 2012 sales of $24 billion and 68,000 employees worldwide, is a technology and innovation leader specializing in defense, security and civil markets throughout the world. With a history of innovation spanning 91 years, Raytheon provides state-of-the-art electronics, mission systems integration and other capabilities in the areas of sensing; effects; and command, control, communications and intelligence systems; as well as a broad range of mission support services. Raytheon is headquartered in Waltham, Mass.

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    Madison, WI (PRWEB) April 19, 2013 - (ISC)2 recently launched a print on-demand solution, with help from Omnipress, in order to deliver course materials to more than 135 countries. Headquartered in the United States and offices in London, Hong Kong and Tokyo, (ISC)2 provides vendor neutral education products, career services, and Gold Standard credentials to professionals via instructor-led training and live online delivery formats. (ISC)2 had previously been using a print and inventory model which required a large financial payout upfront and decreased their profitability of the courses. They also were spending unnecessary money on having books stored and shipped from four different locations, making it even more difficult to measure the true cost of producing and delivering the printed course materials. They have now enlisted the help of Omnipress, who helped switch them to the new print on-demand model. Under the new print and fulfillment process eliminated the need to print, ship and store materials to four different locations worldwide. Omnipress' Print On-Demand program was able to help (ISC)2 do the following: -Reduce the cost of printing and shipping course materials by 60% for instructor-led training courses -Increase (ISC)2's cash flow. They now pay monthly on a know set of receivables instead of paying for an entire year in advance -Monitor all shipping and tracking information through a central online portal "Working with Omnipress is more than hiring a print company. They are a partner that cares about providing a quality product and upholds the old world thinking of customer service. They are always available to discuss options and solutions to known issues. We truly enjoy working with them and look forward to increasing our deliverables and expanding our education options.”

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    BURLINGTON, Mass. -- Mzinga (R), a leading provider of enterprise social software solutions and services serving the learning, marketing and support markets for employees, customers and partners, announced the upcoming release of Mzinga Publisher 6.0 under its OmniSocial Content brand. Mzinga Publisher is an award winning and powerful, yet inexpensive social learning content authoring tool. It is browser-based, team oriented, easy to use and can be installed behind your firewall or used via SaaS. "In this release, Mzinga publisher is better than ever. As the corporate world has evolved to embrace BYOD (Bring Your Own Device) strategies and challenged their providers to support mobile applications for business critical systems, learning content and content development tools have been slow to embrace these changes. Mzinga Publisher 6.0 changes that," says Mike Merriman, VP of Sales and Marketing. Amongst the biggest improvements in 6.0 are a modern and intuitive user interface, and new mobile support. Publisher's UI has been redesigned from the bottom up to make it easy to use, ultimately increasing your productivity. On the mobile front, courses can be published to HTML5 and deployed to any browser and any device. Mzinga Publisher is offered as either client or client hosted, and will be made available to existing and new customers in May 2013. Join a preview demonstration webcast on April 24 2013, or access the recording after the fact. Learn more about Mzinga Publisher at Mzinga.com. About Mzinga Mzinga is a leading provider of enterprise social software solutions and services serving the learning, marketing and support markets for employees, customers and partners. Through a combination of enterprise-class technology, strategy and online moderation services, Mzinga's social solutions enable businesses to increase revenue and lower costs by improving brand visibility, employee performance, workplace satisfaction, and customer loyalty. Headquartered in Burlington, Massachusetts, Mzinga empowers millions of users at many of the world's largest organizations in 160 countries worldwide.

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    Herndon, Va. – June 19, 2013 – Meridian Knowledge Solutions, a leading provider of learning management systems (LMS), is collaborating with Office.com to launch training content for the Microsoft Office suite from inside Meridian Global LMS. Users can view instructional videos on topics related to their daily tasks. Microsoft has designed the just-in-time training videos to boost a worker’s productivity. The Office.com content is “task-oriented,” not certification based. Users will be able to get in, learn what they need to and get on with their jobs. All the videos are short in duration, typically from three to five minutes. For example, in a few minutes users can learn to convert a list into a table in Word or master VLOOKUP in Excel. “Customers who want the Office.com training content via our LMS will get dozens of free courses, which will open their eyes to a lot of powerful tips and tricks for increasing the speed and quality of their work,” said Travis Hudelson, vice president of sales for Meridian. The new, task-oriented video instruction includes content for Access, Excel, Lync, OneNote, Outlook, PowerPoint, Publisher, SharePoint, Visio and Word. The training content will cover Microsoft Office 2010 and 2013. Meridian is among the first providers chosen by Microsoft to distribute Office.com training content to end users. About Meridian Meridian Knowledge Solutions is the #1-rated human-capital management company for customer loyalty, with a documented customer retention rate of 98 percent. Meridian provides integrated solutions for over 350 clients with 8.5 million active users including AutoZone, Bell Helicopter, CSX Corporation, J.B. Hunt Transport Services, Inc., Panera Bread, Sunrise Senior Living, U.S. Air Force, U.S. Navy, and more than 80 federal, state and local governments. Meridian takes a unique approach to tailor every solution to exact client needs. Meridian asks the right questions, listens and molds its solution to fit its customers’ unique requirements. Meridian offers SaaS, private cloud or on-premise deployments. Meridian’s flagship product, Meridian Global LMS, integrates advanced learning management, mobile learning, social learning, e-commerce, learning content management, performance management and workforce analytics into one fully integrated solution. Meridian also provides strategic professional services, mobile and e-learning courseware development and hosting services. Meridian is a wholly owned subsidiary of Visionary Integration Professionals. To learn more, visit www.meridianksi.com, or follow Meridian on Twitter @meridianks.

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    June 17. 2013 - IBM announced the selection of four business partners to drive a new global training model. IBM's technology and solutions teams are committed to helping clients achieve success in thousands of cities across 170 countries. With the introduction of these four IBM Global Training Providers and their training networks, the company will be able to reach clients wherever they are, deliver just-in-time training and provide training that is designed to meet their specific needs and requirements. "We think this is a superior approach," said Steve Mills, IBM Senior VP and Group Executive Software & Systems. "It's one that's going to deliver more of what you need to help you operate, manage, and control and optimize and build around the technologies that IBM produces.” The four global training providers selected by IBM are Arrow, Avnet, Global Knowledge and LearnQuest. IBM hopes that the mentioned global providers will provide it with: Access to training in more countries and cities that are convenient for our clients Training available in the format clients and partners need, whenever and wherever they need it High standard of quality content created by IBM Training solutions that map to our clients' business goals Skill development across a range of disciplines

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    WALTHAM, Mass. — June 25, 2013 — Brainshark, Inc., the leading sales enablement platform provider, today announced product enhancements designed to help mobile users access video presentations and courses in an even more streamlined, convenient way. Brainshark’s recently announced Sales Enablement Portal now includes an interface optimized for smartphone access – so mobile sales reps can efficiently find, view and share the content they need. In addition, Brainshark Rapid Learning, the company’s award-winning learning management solution, features a redesigned interface, with bolstered search capabilities and even easier content access for learners on desktop and mobile devices. Smartphone Savvy: Sales Enablement Portal As smartphone sales continue to skyrocket – with more than 216 million units shipped in Q1, according to IDC – the devices are becoming even more indispensable and ubiquitous for mobile salespeople. Brainshark’s new Sales Enablement Portal, previously designed for desktop and tablet access, now provides an optimized viewing experience for iPhone and Android smartphone users as well. After logging onto the portal, smartphone users can: Use landing page shortcuts to quickly access featured presentations, as well as content they’ve authored and/or marked as “favorite.” Search for relevant content via text search. Interact with video presentations. After clicking play, users can easily navigate to any point within a presentation, and also answer any embedded survey, poll or test questions. View and open attachments associated with presentations. Click to share video presentations instantly via email. New Design for Brainshark Rapid Learning Brainshark Rapid Learning is a learning management solution that extends the capabilities of Brainshark On-Demand – allowing organizations to easily create and deploy eLearning programs, manage student enrollment, and measure the progress of learners and groups. Customers report cutting training time in half through Brainshark – using Brainshark Rapid Learning to deliver formal training to employees and partners, accelerate on-boarding, conduct sales training, ensure compliance and increase employee knowledge levels in general. Now, when students log on to access their secure “Learning Locker” – which displays their current and previous enrollments – they benefit from a redesigned and even more intuitive interface, with new and improved functionality. These enhancements are tailored to both desktop/laptop and tablet users – providing easy mobile viewing and support for mobile learning (mLearning) initiatives. Students benefit from: Expanded search capabilities. In addition to searching the course catalog, students can conduct searches across their current and prior course and curriculum enrollments – noting, for example, completion status and courses pending. Detailed content landing pages. When students click a course, they have immediate access to important, individualized information. From the course title page, students can view the course description and credit information, see prerequisites and completion criteria, start or resume unfinished courses, and more. The view is optimized for touch-screens as well. A tabbed view, making it easy to jump between current and prior courses and curricula. Indicators at the top of each tab allow students to instantly see when they’ve been enrolled in new courses. A shortcut to their transcript, so students can click to track which courses they’ve completed and how they scored, providing validation as needed. Smart sorting. Students’ Learning Lockers remember how they prefer to view results (for example, sorted by title, completion status, expiration date, etc.), and whether they prefer a list or thumbnail view. “We’re pleased to unveil the new Rapid Learning capabilities and design – which now has a similar look and feel to our Sales Enablement Portal, giving customers a more unified experience,” said Brainshark President Greg Flynn. “Salespeople are often ‘just-in-time’ learners, so it’s important to provide them with convenient, anytime access to course materials and sales presentations. With our latest product enhancements, we’re making it even easier for sales reps and other users to get relevant content, right at their fingertips, at the moment they need it – whether they’re at their desk or on the road. As we continue our rapid pace of product innovation, we remain committed to helping our customers increase the productivity of their sales teams and improve the overall effectiveness of their corporate communications. About Brainshark, Inc. Brainshark provides the leading cloud-based platform for sales enablement, helping companies more effectively generate demand, prepare and train employees, engage with key audiences and advance business opportunities. Brainshark’s easy-to-use solutions enable static documents to be transformed into dynamic, mobile-ready content that can be accessed quickly and viewed as on-demand video presentations or presented live – anytime, anywhere. Companies can also measure the effectiveness of their communications in ways never thought possible and use these insights to take action. Thousands of companies – including half of the Fortune 100 – and millions of individuals rely on Brainshark to increase the impact and reduce the cost of their sales, marketing, training and HR communications. Learn more at www.brainshark.com. 

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    L&D teams must redefine their role to resolve a growing tension between how individuals want to approach learning and how organizations want to deploy it, according to a new white paper from Hemsley Fraser, the learning and development company. 'Learning is Changing’ highlights the fundamental changes that have occurred in the design, implementation, commissioning and sponsoring of organizational learning. It examines the impact of the changing nature of learning on individual learners, L&D teams, procurement officers and IT departments, and details the implications for business leaders and organizations. According to the paper, learning has become more immediate, more experiential and more 'social' over the past ten years. It is now shaped by the learner, accessed in shorter blocks of time and more directly connected to work applications. The impact of technology not only means that learning is available 'anytime, anywhere, on demand', it also enables learners to connect and collaborate in online networks. "The fact that learning is changing has important implications for organizations," said Wendy Brooks, Director of Global Solutions at Hemsley Fraser and author of the new paper. "Learning has become a key catalyst for, and an enabler of, change. It should be seen as a Board-driven priority, as it is a major factor that can contribute to an organization’s success. Leadership learning, in particular, is now an essential strategic imperative for organizations. The changing landscape of learning also means that new working practices are required for L&D, procurement and IT teams." According to the paper, L&D teams need to drive the vision for learning in organizations and develop the commercial and creative skills to assimilate and communicate the results. "The changing expectations of learners have created a tension between how people want to learn and how organizations typically provide development," said Wendy Brooks. "L&D teams should respond by exploring the new ways in which learning can be accessed and delivered. L&D must evolve to become an architect of orchestrated learning as well as a content curator who can enable easy access to the right content. In many cases, this will involve a significant shift in how the L&D function sees its own expertise." The paper recommends that IT departments need to adapt, to support access to information and knowledge sharing in organizations. It also argues that procurement teams need a new perspective of what they are trying to buy and why, when it comes to learning. "The procurement of learning needs to move from standardized day rates to a more sophisticated understanding of the impact and value that is delivered through learning," said Wendy Brooks. "Essentially, organizations need a more strategic approach to supply chain management when buying from learning providers." According to the paper, those organizations that understand and respond to the way that learning is changing will reap the benefits of improved employee engagement, talent management and retention as well as reduced recruitment costs.  "In today's turbulent global economy, any organization that wants to remain competitive, agile and differentiated must ensure that learning is kept front and centre of its activity," said Wendy Brooks. 'Learning is Changing' is available on Hemsley Fraser’s website: www.hemsleyfraser.com. For further information, please call Hemsley Fraser on 888-559-0074. Background notes: Founded in 1991, Hemsley Fraser is a market leading provider of in-company and customized learning programs, consulting services, open training courses and managed learning services. Recently ranked for the fourth consecutive year as one of the world's top 20 providers of leadership training, it delivers learning in 50 countries. Since 2008, it has been part of the Demos Group, a global provider of learning and development.

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    June 25, 2013—Provo, UT—VitalSmarts, an innovator in corporate training and leadership development, today released Crucial Accountability™ Training—the update to the Company’s popular Crucial Confrontations Training. The two-day classroom course teaches a step-by-step process for holding others accountable to violated expectations in order to improve performance. Crucial Accountability addresses one of the most vital competencies organizations need to remain successful. VitalSmarts research shows that when people see accountability as “someone else’s job” they waste time, resources and morale—specifically, employees waste $1,500 and an eight-hour workday for every accountability discussion they avoid. These costs skyrocket when you consider that 95 percent of a company’s workforce struggles to hold their colleagues accountable.   However, the Company’s research also shows that those who are skilled at holding others accountable not only contribute to bottom-line results but are also considered highly influential. “Early on in our research, we asked leaders to identify their most valued employees. Without exception, they selected people who knew how to hold others accountable,” said VitalSmarts co-founder and author, Joseph Grenny. “Those who learn the skills taught in Crucial Accountability Training will learn how to hold others accountable and bring predictability and trust into their organization.”  Crucial Accountability Training teaches skills to address poor performance candidly and respectfully. Participants learn how to correctly diagnose why someone continually falls short of expectations and then create a plan that both motivates and enables the other person to change. They also learn how to: Hold anyone accountable—regardless of power or position Master performance discussions Motivate others without using power Manage projects without taking over Organizations around the world that train the Crucial Accountability course have seen results in quality, efficiency, satisfaction, safety and more. For example, San Antonio School District saw a 50 percent drop in grievances that previously clogged their administrative system; drilling company, Pride International, improved their total incident rate by 55 percent, reported zero accidents that required employees to miss time on the job and reduced turnover by 40 percent; and pest management company, Orkin, also saw an 8 percent decrease in turnover. With new and updated video-based instruction, Crucial Accountability Training engages participants with extensive in-class practice and group participation. Other new features include: Streamlined content in a new flow that’s easier to learn and train Updated Crucial Accountability model Second edition of the best-selling book, Crucial Accountability New audio companion with new stories and additional learning insights from the authors For more information on this product, visit www.vitalsmarts.com/unaccountables.    Product Availability Crucial Accountability Training is now available by contacting a VitalSmarts sales representative at 1-800-449-5989. The training is offered to the public as a two-day classroom course. For training dates and locations, visit www.vitalsmarts.com/events. VitalSmarts also offers trainer certification for in-house trainers. About VitalSmarts An innovator in corporate training and leadership development, VitalSmarts combines three decades of original research with 50 years of the best social science to help leaders and organizations change human behavior and achieve new levels of performance. VitalSmarts has identified four high-leverage skill sets that, when used in combination, create healthy corporate cultures. These skills are taught in the Company’s award-winning training programs and New York Times best-selling books of the same titles: Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. VitalSmarts has consulted with more than 300 of the Fortune 500 companies and trained more than one million people worldwide. www.vitalsmarts.com

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    June 25, 2013—Provo, UT—Clarissa shared supervisory duties with a co-worker who complained she had too much on her plate. And what happened? Clarissa’s hard work was rewarded with more work as the boss shifted many of her co-worker’s responsibilities onto her already full plate. When co-workers break promises, violate expectations or behave in irritating ways, we have a choice. We can assume they’re underperforming because they lack ability. We can assume they lack motivation. Or we can assume both. But what do the Clarissa’s of the world assume when they find themselves the victim of a co-worker’s bad behavior?  New research from the authors of the New York Times best-seller Crucial Accountability shows that three in four employees quickly attribute co-workers’ bad behavior to lack of motivation while only one in 10 consider ability deficits. As a result, they avoid holding problem colleagues accountable, engage in costly workarounds and perpetuate the very problems they detest. The online survey of 1,225 people found that this misdiagnosis and resulting lack of accountability has caused major fallout in the workplace: Those who assume their co-worker is unmotivated rather than unable to change are half as likely to speak up and share their full concerns 94 percent fail to effectively hold their co-workers accountable One in three employees suffer the effects of their co-workers’ bad behavior for more than five years Three in four report that unaccountable co-workers create severe problems for them, their customers or the organization Joseph Grenny, co-author of “Crucial Accountability”, says the biggest problem isn’t necessarily the problem behavior itself, but rather how our misdiagnosis affects our response. “We found that those who assume their co-workers are maliciously misbehaving instead of potentially lacking ability are more likely to either bite their tongue or lash out,” Grenny said. “Ultimately, this kind of response is the least likely to solve the problem.” He added the key to building an accountability culture is to help employees question their belief that their co-workers are simply lazy, selfish or rotten. “Those who think more generously and carefully about the cause for others’ misbehavior are far more likely to speak up and explore potential motivation and ability barriers to their co-workers’ performance and report success in resolving the issue,” he said. For example, it finally came to light that Clarissa’s co-worker was a terrific individual contributor who was promoted too soon and as a result, lacked the skills to fulfill her supervisory duties. Armed with a more accurate story, Clarissa was able to help arrange for her co-worker to move into a role that played to her strengths. Grenny offers three tips for holding co-workers accountable by correctly diagnosing their bad behavior: Identify the right problem. When approaching your co-worker, think “CPR” (Content, Pattern, Relationship). Our natural inclination is to talk content—the immediate offense. But if and when your co-worker continues to behave poorly, it’s time to talk about the pattern of bad behavior. If the infraction continues, talk about the long-term damage the pattern is having on your relationship of trust and dependability. Make it motivating. If the other person is able to do what’s been asked, but chooses not to, start by making the invisible visible. Talk about the natural consequences—both good and bad—he or she cares about. What are the effects of his or her behavior on other employees, customers, shareowners, etc.? Make it easy. If you find out the problem is not due to motivation, then it’s likely due to an ability barrier. Maybe your expectations aren’t realistic. Maybe you didn’t provide him or her with the right tools. Maybe he or she is constrained because of bureaucracy. Whatever the constraints, discover them and make changes. The goal is to make it as easy as possible for your co-worker to meet the expectation. To view an entertaining video about unaccountable co-workers and access an online game to test your accountability skills, visit www.vitalsmarts.com/unaccountables. About VitalSmarts An innovator in corporate training and leadership development, VitalSmarts combines three decades of original research with 50 years of the best social science to help leaders and organizations change human behavior and achieve new levels of performance. VitalSmarts has identified four high-leverage skill sets that, when used in combination, create healthy corporate cultures. These skills are taught in the Company’s award-winning training programs and New York Times best-selling books of the same titles: Crucial Conversations, Crucial Accountability, Influencer, and Change Anything. VitalSmarts has consulted with more than 300 of the Fortune 500 companies and trained more than one million people worldwide. www.vitalsmarts.com About the research: The study collected responses via an online survey tool from 1,225 individuals. Margin of error is approximately three percent.

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    DALLAS, June 27, 2013 - Raytheon Professional Services LLC (RPS), a subsidiary of Raytheon Company (NYSE: RTN), today announced that Simulation-Based Training — its solution developed jointly with Medical Simulation Corporation (MSC) — has earned the exclusive endorsement of the American Hospital Association (AHA). Simulation-Based Training will be available to the AHA's member hospitals and care organizations. The AHA Endorsement of Simulation-Based Training, which followed a proprietary due diligence process, will enable hospitals to enhance their ability to improve clinical outcomes and patient safety, and control costs. AHA Solutions, Inc., a subsidiary of the AHA, awards the AHA Endorsement to products and services that help hospitals and health care organizations achieve operational excellence.   "Simulation-Based Training from RPS and MSC gives care providers the opportunity to practice clinical techniques and procedures in a realistic, immersive environment, leading to an improvement in the quality of patient care and a reduction in medical errors," said Anthony J. Burke, President and CEO of AHA Solutions. "In today's health care environment, hospitals face increasing challenges to improve the efficiency and effectiveness of operations. Simulation-Based Training can help hospitals achieve these goals." Simulation-Based Training solutions leverage Raytheon Professional Services' extensive experience designing and implementing blended learning – ranging from online and instructor-led training to a wide array of simulation programs and technologies. "This endorsement gives RPS the opportunity to offer the AHA's nearly 5,000 hospital members a comprehensive range of solutions that are customized based on their needs, goals and budgets," said Dave Letts, vice president and general manager of Raytheon Professional Services. "In partnership with MSC, we will create and implement training that is aligned with the most paramount objectives of care providers." About the AHAThe American Hospital Association (AHA) is a not-for-profit association of health care provider organizations and individuals that are committed to the improvement of health in their communities. The AHA is the national advocate for its members, who include nearly 5,000 member hospitals, health systems and other health care organizations and 43,000 individual members. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. Visit www.aha.org to learn more. About AHA SolutionsAHA Solutions, Inc. is a resource to hospitals pursuing operational excellence. As a subsidiary of the AHA, AHA Solutions collaborates with hospital leaders to identify key challenges the health care field faces. After conducting the proprietary AHA Signature Due Diligence Process™, we award the exclusive AHA Endorsement. As an AHA member service, AHA Solutions provides access to content experts and education to support product decision making, and convenes people with like interests for knowledge sharing that is centered on timely information and research. AHA Solutions is proud to reinvest its profits in the AHA Mission: To advance the health of individuals and communities. For more information, contact AHA Solutions at 800.242.4677 or visitwww.aha-solutions.org. About Medical Simulation CorporationMedical Simulation Corporation (MSC) is a worldwide healthcare leader in accelerating patient access to new medical therapies, achieving the best patient outcomes, reducing patient mortality and reducing the cost of health care delivery. For more information, please visitwww.medsimulation.com or call 888.889.5882. About RaytheonRaytheon Company, with 2012 sales of $24 billion and 68,000 employees worldwide, is a technology and innovation leader specializing in defense, security and civil markets throughout the world. With a history of innovation spanning 91 years, Raytheon provides state-of-the-art electronics, mission systems integration and other capabilities in the areas of sensing; effects; and command, control, communications and intelligence systems; as well as a broad range of mission support services. Raytheon is headquartered in Waltham, Mass. For more about Raytheon, visit us at www.raytheon.com and follow us on Twitter @raytheon.

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    Westborough, MA – June 27, 2013 - The Training Associates, the largest global provider of training talent and solutions, announced the appointment of Scott Margason as Chief Operating Officer. In this new role, Scott will lead the company’s service delivery, information technology, and compliance initiatives, to support the company’s rapid growth. During a 27-year career at Accenture, Margason: Developed and implemented IT solutions for clients in a variety of industries Led IT outsourcing engagements at major  accounts Served as Delivery Lead at Accenture Learning, where he managed the delivery of face-to-face and virtual instructor-led training at clients’ internal training centers Served as Director of Innovation Offering Management – standardizing the services, processes, and contracts associated with Accenture’s various business process outsourcing offerings Led process industrialization efforts for key accounts in North America Established operations for Accenture’s procurement outsourcing business Most recently, he served as Senior Director, Client Delivery at ServiceSource - a leading provider of recurring revenue management services. Mr. Margason earned an MBA in Finance, and a Bachelor’s degree in Chemistry, from the University of Denver. “Scott is a very successful executive in the learning delivery space. Importantly, he provides a rare blend of operational and sales expertise,” said Maria Melfa, President of The Training Associates.  “His track record of delivering value to clients – by increasing operational efficiencies, driving strategic alignment between operations and sales, reducing costs, and increasing customer service – are exactly what TTA needs to support our aggressive sales growth. We’re all very excited to have Scott join TTA in this vital new role.” About The Training Associates Founded in 1994, The Training Associates (TTA) is the largest global provider of training talent and solutions.  TTA’s stringent quality procedures, vast network of over 25,000 diversely skilled IT and professional skills training delivery and design consultants, and convenient training delivery administration services enable organizations to secure top‐notch training professionals, on demand. Importantly, they can accomplish this without the fixed overhead associated with a large training staff, or the delays, classification risks, and administrative burdens associated with recruiting training contractors directly.  With unparalleled experience and expertise in all aspects of training delivery, TTA is best equipped to meet the unique requirements of each training initiative – regardless of size, scope, or location. Directly or through partners, more than 1,000 organizations – including most of the Fortune 500, all government departments and military branches, major consultant and training companies, and major colleges and universities – rely on TTA for a variety of training delivery services including consulting, project management, train‐the‐trainer, courseware, curriculum development, and large‐scale training rollout management. TTA’s numerous awards reflect their commitment to help organizations use training to increase productivity, reduce costs, and drive revenues. Learn more at www.thetrainingassociates.com.

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    BOSTON—June 28, 2013—The Boy Scouts of America (BSA), the largest youth organization in the United States with 2.7 million young members and more than 1 million adult volunteers, today announced it will partner with Pearson to reimagine its educational programs for the born-digital Scout. Pearson will transform how the BSA develops and distributes outcomes-based educational programs in a digital world. The BSA’s partnership with Pearson will include the use of the innovative EQUELLA digital repository for managing, storing, and providing shared access to content; data and analytics to measure the effectiveness of the BSA’s programs; as well as product development around digital distribution. This will include the merit badge program, which will be developed as online courseware, with assessment, social networking, apps, and games, as well as online resources for volunteer unit leaders. “The BSA is an iconic American brand that has been around for a long time, and because of that, many people have outdated perceptions of who we are,” said Stephen Medlicott, the BSA’s national director of Marketing. “We partnered with Pearson because as the largest provider of educational technology products and services, we knew they could help us bring our brand into a more modern light and reignite interest from both our youth members and our volunteer network—the lifeblood of our organization.” “Our nation’s youth have grown up in a society where the world has never existed without the Internet,” said Don Kilburn, vice chairman, Pearson Higher Education. “We’re looking forward to working with the Boy Scouts of America to help them develop 21st-century digital engagements for their young members as they flourish into conscientious, responsible, and productive students and future leaders of tomorrow.” About the Boy Scouts of America The Boy Scouts of America provides the nation’s foremost youth program of character development and values-based leadership training, which helps young people be “Prepared. For Life.®” The Scouting organization is composed of 2.6 million youth members between the ages of 7 and 21 and 1 million adult volunteers in local councils throughout the United States and its territories. For more information on the Boy Scouts of America, please visit www.scouting.org. About Pearson Pearson is the world’s leading learning company, providing educational materials and services, business information through the Financial Times Group, and consumer publishing through the Penguin brand. Pearson serves learners of all ages around the globe, employing 41,000 people in more than 70 countries. Pearson partners with education institutions, organizations, corporations, associations and government agencies to create effective solutions that are aligned to their learning and professional development goals. Pearson’s professional training business offerings include customizable online training materials, digital content management, product development, knowledge capture, and online tutoring. For more information, visit www.pearson.com.

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    Reno, NV – [June 28, 2013] – Miller Heiman announced today a significant upgrade to its popular suite of sales process enablement tools that addresses the changing ways salespeople are accessing and managing customer data. Version 5.0 for Sales Access ManagerSM responds to the rapidly increasing demand for mobility solutions for sales forces. “Top-performing salespeople and organizations are always looking for ways to be more productive,” said Leigh Hooker, Chief Operating Officer for Miller Heiman. “This upgrade further enhances our ability to provide productivity solutions to sales professionals by combining the benefits of mobility with proven best practices for effectively managing sales opportunities.” The latest version of Sales Access ManagerSM is a significant leap forward in the progression of Miller Heiman’s mobility strategy. The most prominent update is the conversion of the Sales Access ManagerSM software from Flash to HTML-5, which provides greater flexibility to the more than 60,000 users. “We’ve seen a shift to sales forces becoming more mobile, and upgrading the software to HTML-5 allows users to access their data in any browser – whether it’s on a PC, Mac or tablet”, said Roger Snow, Vice President of Product Development for Miller Heiman. Another customer benefit that enhances the user’s experience is a more intuitive user interface.  “Salespeople are much quicker to adopt new technologies and processes when they see an increase in speed to results. The more we can replicate the selling environment in digital and mobile platforms, the better we can help improve productivity for salesperson in their day-to-day interactions with clients,” Snow said. This software integrates an organization’s CRM system with Miller Heiman’s most popular sales methodologies, including Strategic Selling®, Conceptual Selling®, Large Account Management ProcessSM and Channel Partner ManagementSM.  Integration is available off-the-shelf for 100 percent of all web-based CRM systems, including salesforce.com, Microsoft Dynamics, and Oracle. A Software Developers Kit (SDK) is available for on-demand, on-premise, and internally developed systems. Miller Heiman is developing additional technology tools and enhancements for Sales Access ManagerSM that will be released later in 2013. Learn more about Sales Access ManagerSM, get a free demo, or see what developments will be announced next: http://www.millerheiman.com/Our_Products/Sales_Access_Manager/ About Miller Heiman – The Sales Performance Company Miller Heiman is a proven leader in sales performance, bringing game-changing insight to sales leaders worldwide for more than 35 years.  For more information, visit www.millerheiman.com.

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    DALLAS, June 27, 2013 - Raytheon Professional Services LLC (RPS), a subsidiary of Raytheon Company (NYSE: RTN), today announced that Simulation-Based Training — its solution developed jointly with Medical Simulation Corporation (MSC) — has earned the exclusive endorsement of the American Hospital Association (AHA). Simulation-Based Training will be available to the AHA's member hospitals and care organizations. The AHA Endorsement of Simulation-Based Training, which followed a proprietary due diligence process, will enable hospitals to enhance their ability to improve clinical outcomes and patient safety, and control costs. AHA Solutions, Inc., a subsidiary of the AHA, awards the AHA Endorsement to products and services that help hospitals and health care organizations achieve operational excellence.   "Simulation-Based Training from RPS and MSC gives care providers the opportunity to practice clinical techniques and procedures in a realistic, immersive environment, leading to an improvement in the quality of patient care and a reduction in medical errors," said Anthony J. Burke, President and CEO of AHA Solutions. "In today's health care environment, hospitals face increasing challenges to improve the efficiency and effectiveness of operations. Simulation-Based Training can help hospitals achieve these goals." Simulation-Based Training solutions leverage Raytheon Professional Services' extensive experience designing and implementing blended learning – ranging from online and instructor-led training to a wide array of simulation programs and technologies. "This endorsement gives RPS the opportunity to offer the AHA's nearly 5,000 hospital members a comprehensive range of solutions that are customized based on their needs, goals and budgets," said Dave Letts, vice president and general manager of Raytheon Professional Services. "In partnership with MSC, we will create and implement training that is aligned with the most paramount objectives of care providers." About the AHAThe American Hospital Association (AHA) is a not-for-profit association of health care provider organizations and individuals that are committed to the improvement of health in their communities. The AHA is the national advocate for its members, who include nearly 5,000 member hospitals, health systems and other health care organizations and 43,000 individual members. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. Visit www.aha.org to learn more. About AHA SolutionsAHA Solutions, Inc. is a resource to hospitals pursuing operational excellence. As a subsidiary of the AHA, AHA Solutions collaborates with hospital leaders to identify key challenges the health care field faces. After conducting the proprietary AHA Signature Due Diligence Process™, we award the exclusive AHA Endorsement. As an AHA member service, AHA Solutions provides access to content experts and education to support product decision making, and convenes people with like interests for knowledge sharing that is centered on timely information and research. AHA Solutions is proud to reinvest its profits in the AHA Mission: To advance the health of individuals and communities. For more information, contact AHA Solutions at 800.242.4677 or visitwww.aha-solutions.org. About Medical Simulation CorporationMedical Simulation Corporation (MSC) is a worldwide healthcare leader in accelerating patient access to new medical therapies, achieving the best patient outcomes, reducing patient mortality and reducing the cost of health care delivery. For more information, please visitwww.medsimulation.com or call 888.889.5882. About RaytheonRaytheon Company, with 2012 sales of $24 billion and 68,000 employees worldwide, is a technology and innovation leader specializing in defense, security and civil markets throughout the world. With a history of innovation spanning 91 years, Raytheon provides state-of-the-art electronics, mission systems integration and other capabilities in the areas of sensing; effects; and command, control, communications and intelligence systems; as well as a broad range of mission support services. Raytheon is headquartered in Waltham, Mass. For more about Raytheon, visit us at www.raytheon.com and follow us on Twitter @raytheon.

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    (BOSTON, MA)  — The annual measure of workplace trust and business results – Building Trust 2013 – is out from Interaction Associates and shows a dramatic rebound from last year’s plunge in trust on the job. Building Trust 2013 surveys hundreds of global organizations on issues around financial performance, workplace trust, leadership, and collaboration. Among this year’s key findings: Trust in leaders has bounced up 7-points from last year’s fall off, which was the most dramatic drop in the five years that Interaction Associates has measured workplace trust. Nearly 400 global leaders at more than 290 organizations are polled for the Interaction Associates research, conducted in partnership with Human Capital Institute – the global clearinghouse for best practices and new thinking in leadership and talent management. Trust and Financial Performance Now in its fifth year, Building Trust has shown a strong correlation between financial health and the leadership culture and actions in organizations. Companies adept at reinforcing strong leadership, trust, and collaboration showed better financial performance in each of the survey’s five years, as measured by net profit and revenue gowth.   Trust & Leadership Both Bounce Up Building Trust 2013 shows what a difference a year makes. Key measures of trust, leadership, and collaboration were at an all-time low last year – but this year’s 7-point bounce in trust and leadership has both at some of their highest levels in five years. The 2013 data shows that 34% reported high levels of trust are present in their organizations, compared to 27% last year. Additionally, 38% of all respondents reported their organization has effective leadership vs. 31% in 2012. The 2013 measures for collaboration also increased over last year, with  36% of those surveyed rating their organization as highly collaborative compared to 32% in 2012. “Most participating organizations in Building Trust 2013 report a stronger financial picture and a dramatic turnaround in trust and leadership. And while the improved financial performance is not new in a strengthening economy – the big bounce in trust and leadership is a welcome surprise," said Linda Stewart, CEO of Interaction Associates.  "We see a close link: Strong financials correlate to certain behaviors that build trust.  If you remove the behaviors, the financials will tumble," said Stewart. Building Trust 2013 features other key findings that shed important light for leaders looking to drive strong business results. They include a big increase in employee involvement and engagement scores over last year; big increases in measures for leadership actions and behaviors focused on transparency and predictability; and this: 90% of those surveyed believe that being effective in their work requires a high degree of trust in their leaders. ABOUT INTERACTION ASSOCIATES Interaction Associates (IA) is a 43-year innovator that equips people to work better together in order to realize superior business results. The firm helps global organizations build high-involvement, collaborative cultures by developing their leaders, teams, and change agents. IA's clients achieve a new measure of ROI - Return on Involvement - where employees go "beyond engagement" to share responsibility for business success. IA offers customized consulting, learning and development, and coaching services. It was named was named one of Training Industry's top 20 Leadership Training Companies in 2012 and 2013. ABOUT HUMAN CAPITAL INSTITUTE HCI is the global association for talent management and new economy leadership, and a clearinghouse for best practices and new ideas. HCI’S network of expert practitioners, Fortune 1000 and Global 2000 corporations, government agencies, global consultants and business schools contribute a stream of constantly-evolving information, the best of which is organized, analyzed and shared with members through HCI communities, research, education and events.

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    ELKRIDGE, Md. and LONDON, July 8, 2013 -- Global performance improvement solutions provider GP Strategies Corporation (NYSE: GPX) announced today that it has been selected by HSBC as its Managed Services Integrator to provide global learning services. Under the multi-year agreement, GP Strategies expects to support HSBC's learning function transition to a more flexible and commercial operating model. As a strategic partner, GP Strategies will help HSBC drive global consistency and efficient ways of working in concert with the effective management of operational risks, enabling the learning function to become more responsive to the needs of HSBC employees and managers.  HSBC, one of the world's largest banking and financial services organizations, serves customers worldwide from around 6,600 offices in over 80 countries and territories in Europe, the Asia-Pacific region, North and Latin America, and the Middle East and North Africa. GP Strategies' UK operations have provided learning services to HSBC for over ten years and will be leading on the new opportunity. The agreement brings the long-standing relationship between the two companies to a new level of collaboration on a broader range of global learning initiatives. "In the summer of 2012, HSBC began the search for a 'competent, enthusiastic and cost-focused strategic partner' that demonstrated the 'characteristics, capabilities and credentials needed for the task,' said Douglas Sharp, President of GP Strategies.  "They were thorough in their due diligence. We were tested and retested against competitors. At the end of a rigorous process, we were selected for the work. HSBC has placed their trust in GP Strategies and the strength of our global learning services."  Scott Greenberg, Chief Executive Officer of GP Strategies, stated "GP Strategies has developed a unique platform to serve organizations on a global basis. When fully implemented following entry into additional agreements with HSBC affiliates, we anticipate that this will be the Company's largest customer. This contract award validates our ability to differentiate our company from our competitors when global learning is critical." About GP Strategies GP Strategies Corporation (NYSE: GPX) is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies' solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers. Additional information may be found at www.gpstrategies.com. 

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    Westborough, MA – July 11, 2013 - The Training Associates (TTA), the largest global provider of training talent and solutions, announced the appointment of David Larson as Executive Vice President, Worldwide Sales. In this new role, Larson will lead worldwide sales, both direct and channel. Larson has more than 25 years of sales and marketing experience. Prior to joining The Training Associates, he was Vice President, Strategic Alliances for The College Network, a leading provider of distance learning programs. Previously, he was Executive Director of Strategic Alliances at Learn.com, a provider of on-demand learning management and talent management software and e-learning courses. He has also held senior management positions in sales, marketing and business development with McDonald’s National Salute to the U.S. Military, Homestead-Miami Speedway, Alton Entertainment Group, Athlete Management Services, and the University of Florida Athletic Association. Larson earned a Bachelor’s degree in Marketing from the University of Florida. He was subsequently inducted into the University of Florida Athletic Hall of Fame, and earned a gold medal in swimming at the 1984 Olympics in Los Angeles. He is also a 2013 Inductee into the Georgia Aquatic Hall of Fame.  “David’s skill and track record of driving sales through strategic relationships at senior levels is a perfect complement to our plans for rapid growth and expansion,” said Maria Melfa, President of The Training Associates. “We look forward to expanding our sales footprint under David’s leadership.” About The Training Associates Founded in 1994, The Training Associates (TTA) is the largest global provider of training talent and solutions. TTA’s stringent quality procedures, vast network of over 25,000 diversely skilled IT and professional skills training delivery and design consultants, and convenient training delivery administration services enable organizations to secure top‐notch training professionals, on demand. Importantly, they can accomplish this without the fixed overhead associated with a large training staff, or the delays, classification risks, and administrative burdens associated with recruiting training contractors directly. With unparalleled experience and expertise in all aspects of training delivery, TTA is best equipped to meet the unique requirements of each training initiative – regardless of size, scope, or location. Directly or through partners, more than 1,000 organizations – including most of the Fortune 500, all government departments and military branches, major consultant and training companies, and major colleges and universities – rely on TTA for a variety of training delivery services including consulting, project management, train‐the‐trainer, courseware, curriculum development, and large‐scale training rollout management. TTA’s numerous awards reflect their commitment to help organizations use training to increase productivity, reduce costs, and drive revenues. Learn more at www.thetrainingassociates.com

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