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- 05/19/16--07:05: _TrainingIndustry.co...
- 05/20/16--02:56: _TSYS Enhances Real ...
- 05/20/16--09:04: _The Brooks Group Wi...
- 05/20/16--04:50: _World’s Largest Cor...
- 05/23/16--03:04: _BizLibrary Introduc...
- 05/24/16--02:16: _MicroTek Announces ...
- 05/24/16--08:11: _Area9 Learning Help...
- 05/25/16--02:11: _New Survey Reveals ...
- 05/25/16--03:37: _Content Raven Annou...
- 05/25/16--04:37: _Fast Lane Canada An...
- 05/26/16--02:47: _NIIT Expands its Pr...
- 05/26/16--02:59: _Nearly 7 Million Co...
- 05/26/16--04:33: _Data Science Traini...
- 06/01/16--03:53: _GP Strategies to Bu...
- 06/02/16--03:14: _AVADO Helps Busines...
- 06/02/16--03:27: _Apex Systems Wins S...
- 06/02/16--06:00: _Acquirent Launches ...
- 06/03/16--01:39: _Naspers Invests $60...
- 06/06/16--03:39: _Halogen Again Named...
- 06/06/16--07:12: _CGS Listed as a Maj...
- 05/20/16--09:04: The Brooks Group Wins 6 Million Contract to Support the Marine Corps
- 05/24/16--02:16: MicroTek Announces Launch of Newly Redesigned Website
- 05/26/16--02:47: NIIT Expands its Presence in China Through Strategic Partnerships
- 06/01/16--03:53: GP Strategies to Build CNG Fueling Stations for Omnitrans
- 06/02/16--06:00: Acquirent Launches Online Sales Training Services
- 06/03/16--01:39: Naspers Invests $60 Million in Udemy to Expand Global Reach
Raleigh, NC – May 19, 2016 – TrainingIndustry.com has announced its Content Development Companies Watch List, as part of its mission to continually monitor the training marketplace for the best providers of training services and technologies.
View the 2016 Content Development Companies Watch List
Selection to the 2016 Content Development Companies Watch List was based on the following criteria:
Industry visibility, innovation and impact
Capability to develop and deliver multiple types of content
Company size and growth potential
Depth and breadth of subject matter expertise
Quality of clients
“The 2016 Content Development Watch List companies continue to impress us with the quality of their programs and their focus on engagement and sustainment strategies,” said Ken Taylor, president, Training Industry, Inc. “The demand for custom training content continues to grow, and these companies are some of the best up-and-coming companies in this space.”
“Finding the right content development partner for your organization is a critical component in developing the most effective training,” said Doug Harward, CEO, Training Industry, Inc. “The organizations selected for this year’s Content Development Watch List can enable your organization to improve the impact of your training initiatives.”
Please provide any thoughts or feedback on this list by emailing email@example.com.
View the 2016 Content Development Companies Watch List.
About Training Industry, Inc.
TrainingIndustry.com spotlights the latest news, articles, case studies and best practices within the training industry, and publishes annual Top 20 and Watch List reports covering many sectors of interest to the corporate training function. Our focus is on helping dedicated businesses and training professionals get the information, insight and tools needed to more effectively manage the business of learning.
Columbus, GA − May 20, 2016 − TSYS® announced an agreement with Featurespace™, a global leader in adaptive behavioral analytics, that will reduce fraud for its clients with a revolutionary machine learning software platform — the ARICSM engine — that monitors every individual, one customer at a time, to deliver real-time decision capabilities.
“TSYS’ collaboration with Featurespace aligns with our overall strategy of integrating with advanced, innovative technology partners to help our clients grow their business, reduce costs, and deliver an exceptional customer experience,” said Andrew Mathieson, group executive, issuer product group, TSYS. “We will incorporate these capabilities across the credit risk lifecycle, enabling our issuers to catch more fraudulent transactions while dramatically reducing false-positive alerts for genuine transactions — a sharp contrast to the industry paradigm of blocking more valid transactions in order to detect actual fraudulent activity.”
The new agreement allows TSYS to strengthen its position in faster payments by leveraging machine learning to provide clients with actionable insights in real time, using adaptive behavioral analytics that result in operational efficiencies.
“TSYS has a long-standing leadership position in authorization processing and fraud management and we are excited to integrate our ARIC engine for TSYS’ clients,” said Martina King, chief executive officer, Featurespace. “We are proud to be working with TSYS to deliver world-leading machine learning fraud protection and exceptional customer management to their clients.”
The collaboration with Featurespace is yet another example of TSYS’ partner-centric approach with new, innovative technology partners, particularly in the fraud- and risk-management space. Earlier this year, TSYS announced the TSYS Transaction Recovery NetworkSM, powered by Ethoca, to enable card issuers and e-commerce merchants to stop online fraud, recover lost revenue, and eliminate chargebacks by providing merchants with immediate notification of confirmed fraud.
TSYS® unlocks opportunities in payments for payment providers, businesses and consumers. Our headquarters are in Columbus, Georgia, USA, and we operate in more than 80 countries with local offices across the Americas, EMEA and Asia-Pacific.
We provide seamless, secure and innovative solutions across the payments spectrum — from issuer processing and merchant acquiring to prepaid program management — delivered through partnership and expertise. We succeed because we put people, and their needs, at the heart of every decision. It’s an approach we call ‘People-Centered Payments®’.
Our industry is changing every day — and we’re leading the way toward the payments of tomorrow. We routinely post all important information on our website.
Featurespace™ is the world-leader in Adaptive Behavioral Analytics and creator of the ARICSM engine, a machine learning software platform which understands individual behaviors in real-time for decision making around fraud, risk and compliance.
Our headquarters are in Cambridge, UK, and we have deployed ARIC to organizations in the UK, USA and Europe serving over 180 countries. Customers include TSYS, Callcredit, Betfair, KPMG, Vocalink/Zapp, Camelot, and William Hill.
Greensboro, NC − May 20, 2016 − The Brooks Group, a global sales training firm secured a $6 million contract with the U.S. Marine Corps to train recruiters over a three year period.
"Being awarded this contract to serve the men and women of the United States Marine Corps Recruiting Command is an incredible honor," said Jeb Brooks, president and CEO, The Brooks Group. "For sixteen years, we've been working with members of the military and we find it to be some of the most fulfilling and meaningful work we do. We are eager to partner with Marine Recruiters to meet and exceed their mission."
The contract will support the National Training Team and more than 4000 recruiters assigned to the Marine Corps Recruiting Command. The contract is awarded in three, one-year increments with the base year being followed by a first option year and second option year.
The Brooks Group will deliver services in the areas of curriculum design, instructional development, and instructor led facilitation. All instruction developed by TBG for the Marine Corps will be open and editable so as to permit the modification and administration of training programs by Marine Corps instructors and trainers, if necessary.
For the past sixteen years, The Brooks Group has provided training services to the Air National Guard and Air Force Reserve in the area of military recruitment and retention. The success of the training has been recognized by the American Business Awards with both air components receiving Stevie® Awards for Hiring and Recruiting Program of the Year. The Brooks Group has also worked with the Air Force Recruiting Service since winning the contract to support their mission in September 2015.
Stockholm, Sweden and Raleigh, NC − May 23, 2016 − FindCourses.com and TrainingIndustry.com today have released the world’s largest searchable database of corporate training providers and courses. The integrated search, available at no cost through both organizations’ websites, makes it possible to search among more than 3,500 companies who provide services to corporate training, and a catalog of more than 5,000 courses, organized by role, field or industry.
The searchable database may be reached from FindCourses.com and TrainingIndustry.com. Users may search for courses in individual topics, courses offered by specific providers, or browse among provider and course listings. At each point in the user experience, related course, topic and provider links are displayed.
“We see this new partnership as an opportunity to combine the supplier resources and thought leadership of Training Industry with the course search functionality of FindCourses.com," according to Mattias Säker, COO and co-founder of Educations.com Media Group, the parent company of FindCourses.com. "For the first time, companies and individuals can search through a complete database of professional education service providers. Users are able to easily search for the right training solution according to delivery method, location, price and upcoming dates, with a more complete view of each provider’s strengths and capabilities.”
“The Supplier Directory search on TrainingIndustry.com has been one of the most-visited parts of the site for more than a decade,” said Ken Taylor, president of Training Industry, Inc. “The directory has always been designed to help training professionals make informed decisions about the services and vendors they need to meet their organization’s training needs. The addition of course information is a natural extension that makes the directory even more useful.”
The integration links training provider courses with TrainingIndustry.com Top 20 and Watch List recognition, and also links each company’s profile information on FindCourses.com with research and thought leadership content published in Training Industry Magazine and on TrainingIndustry.com.
The companies will exhibit the directory at the ATD International Conference & Exposition in Denver, May 23-25, at booths 755 and 756.
TrainingIndustry.com publishes news, industry research, case studies and best practices for the training industry for dedicated business and training professionals, providing insights, information and tools to more effectively manage the business of learning, at trainingindustry.com and in Training Industry magazine, and through Training Industry Top 20 Lists. Training Industry, Inc. provides comprehensive, integrated marketing programs for companies whose products and services address the needs of training professionals.
FindCourses.com is part of Educations Media Group, originally established in 2001. It is the global leader of course search engines, operating 16 local-language websites and working with over 4,000 training providers and universities throughout Europe and North America. As a company, they have helped over 20 million people find education in 2015 alone. Professionals in North America use FindCourses.com as a cost-free service to search for and compare professional education. With the latest in search functionality, finding professional training has never been easier. With Findcourses.com, users can sort results based on delivery method, location, price, and upcoming dates and then reach out directly to training providers.
Chesterfield, MO − May 23, 2016 − BizLibrary, a leading provider of online employee training solutions, is excited to announce the addition of Reinforcement Boosters to its award-winning online training library, the BizLibrary Collection.
Research has revealed that employees retain only 10-20 percent of training content without reinforcement. Within a matter of days, more than half of the new knowledge is simply forgotten, and along with it, organizations’ investments in that training. By systematically boosting the training in the days and weeks following training, learners are provided opportunities for effortful retrieval which helps them to retain essential information.
Boosts arrive via email in the days and weeks following completion of a training lesson or course, and include quizzes, surveys, polls, and reflective questions that help your employees to retain essential information.
"We are extremely excited about the introduction of Reinforcement Boosters to our BizLibrary Collection,” said Dean Pichee, CEO at BizLibrary. “Our unique combination of short microlearning content “bursts” and ongoing reinforcement “boosts” following the training will increase our clients’ training ROI by three to four times! This isn’t a marketing hype… this is based on scientific research on learning retention. The evidence shows that adding multiple reinforcements to training programs will increase retention from approximately 20 percent to more than 90 percent!"
The first release of BizLibrary's reinforcement booster programs includes boosts for more than 1,200 interactive videos and video lessons, with plans to eventually boost all content within the BizLibrary Collection.
"We have learned that by giving learners a series of opportunities to think about, recall and retrieve material in the hours and days after training, the probability of retaining the information is drastically enhanced,” said Debbie Williams, vice president of content development at BizLibrary. “Boosted content creates a great after-training program that will enhance training delivered through The BizLibrary Collection. Providing these booster opportunities for recall will guarantee that the core training delivered will be remembered and transferred back to the workplace."
Chicago, IL − May 24, 2016 − MicroTek, an industry leader in the delivery of training room rentals, virtual training solutions, meeting services and large training roll-outs, is proud to launch its newly redesigned website. The redesign features streamlined menus, simplified navigation, a big, bold responsive design and more resources and information on MicroTek facilities and Next Generation Classroom services. Content is easier to find with dedicated pages devoted to the different types of facility rentals offered by MicroTek.
For those looking for services to support a larger training rollout, the site shows how MicroTek’s Next Generation Classroom offerings come together to support a more complete solution. The site also features videos and updated content on Virtual Training Room and Virtual Learning Lab. The footer of the site makes it easy for visitors to stay connected with MicroTek by signing up for the monthly newsletter or connecting on Facebook, Twitter and LinkedIn.
“The primary objective of our site redesign was to increase the value of the site to visitors and customers, making it easier for them to find the information they’re looking for in a more intuitive fashion,” said Mercy Ehrler, director of marketing, MicroTek. “We encourage everyone to bookmark our news pages and to check back often for updated content. We will continue to expand these sections to deliver valuable industry information, white papers, case studies, infographics, research, articles and more.”
Since 1991, MicroTek has been the industry's leading, single-source provider of training and meeting solutions. With an expansive national and global reach, MicroTek is equipped to manage and execute any sized training program—anywhere in the world. MicroTek's end-to-end training and meeting solutions include virtual platforms, event management, instructor deployment, courseware management, scheduling and project implementation. MicroTek was named a Top Training Company for the sixth consecutive year by Trainingindustry.com.
Boston, MA − May 23, 2016 − Area9 Learning’s adaptive learning methods help Hitachi Data Systems achieve a 50 percent decrease in training time for its sales teams, and uncover and remediate critical knowledge gaps.
Last year, global IT solutions company Hitachi Data Systems (HDS) deployed an innovative micro-adaptive e-learning approach from Boston & Copenhagen based innovation company Area9 Learning. Since putting Area9’s adaptive learning solution into place, HDS has been able to provide sales and presales staff with a more effective and efficient approach to corporate training.
Unlike traditional linear methods of e-learning which suffer from a “one size fits none” approach and lack accurate measures of proficiency, Area9 Learning’s philosophy is different.
The adaptive platform uses a “teaching-by-asking” model to personalize the learning experience in real-time. As individuals answer content-related questions and give each response a confidence rating, the system analyses the responses and customizes the path through the content, delivering material most applicable to each learner’s needs. The result of Area9 Learning’s adaptive approach is that users reach target proficiency in much less time, and gain an understanding of their strengths and weaknesses. “Much of our sales training is mandatory, with courses typically 45 minutes to an hour in length,” said Terri Casady, senior director, Academy, at Hitachi Data Systems. “With the micro-adaptive approach, we can see that sales staff achieve our target proficiency in 20 to 30 minutes or less, freeing up thousands of hours of productive time to spend with our customers.”
Just as importantly, the adaptive program was able to identify users’ individual knowledge gaps and adjust accordingly. The adaptive approach allowed users to focus on material they didn’t already know while skipping items they did.
“Each of us have different strengths and weaknesses, and a good adaptive engine should adapt to our makeup to help us focus more on our weak areas,” says Dr. Ulrik Christensen, chairman of the board for Area9 Learning.
Casady notes how the employees reacted to the micro-adaptive approach: “It is madness to require people to take training on things they already know,” she says. “The problem is that every person’s needs are unique. Our salesforce quickly realized that unlike our old approach, the micro-adaptive system was adjusting to their specific needs. They love it!”
Arlington, VA − May 25, 2016 − Rosetta Stone Inc., a world leader in technology-based learning solutions, today released the findings of its 2016 Business Impact Survey revealing the importance of language training for millennial employees. Rosetta Stone surveyed more than 5,400 corporate users of its language learning product, representing more than 900 companies across the globe. The results showed that over half of millennial respondents say language training has improved their career prospects and positively affects employer perception. In addition, 80 percent of millennials noted improved confidence as a result of language training.
“These results clearly indicate the importance of providing millennial employees with the tools they need to thrive as future global leaders,” said Judy Verses, president of global enterprise and education at Rosetta Stone. “By 2025, millennials will comprise 75 percent of the workforce. Their ability to grow and develop into global leaders capable of voicing their opinions in a variety of languages will make them more effective managers and far-thinking innovators.”
The study includes responses from Rosetta Stone clients in North America, Central America, South America, the Caribbean, Europe, the Middle East, Africa, Asia, Australia and New Zealand. American English (26 percent) was the most common language learned followed by Spanish (16 percent), British English (15 percent) and French (11 percent).
Of the millennial age group surveyed (2,400 respondents), those born between 1981 and 1997, key findings include:
Preventing Attrition: 59 percent report they are more likely to stay with their employer as a result of their company investing in them by providing lifelong language skills.
Career Advancement: 64 percent of millennials say they have improved career prospects thanks to their language training (vs. a global average of 57 percent).
Feeding a Global Mindset: 69 percent, or nearly 7 in 10 millennials, report an expanded world view attributed to their language training. Since millennials have a voracious appetite for connecting with others around the globe (50 percent seek international assignments during their career), developing language skills helps them set the table for their global future.
“Business leaders and HR departments may not understand the tremendous value-add language training can bring to their employee programs and they are missing out on a valuable opportunity for their businesses,” said Verses. “Employers must recognize the needs of today’s young workforce to retain top talent.”
A detailed summary of the survey results is available online at http://bit.ly/1qucAIX and a graphic highlighting key statistics on how language impacts business can be accessed at http://bit.ly/1Tk6pPH.
About Rosetta Stone
Rosetta Stone Inc. is dedicated to changing people’s lives through the power of language and literacy education. The company’s innovative, personalized language and reading programs drive positive learning outcomes in thousands of schools, businesses, government organizations and for millions of individual learners around the world.
Founded in 1992, Rosetta Stone pioneered the use of interactive software to accelerate language learning and is widely recognized today as the industry leader in providing effective language programs. The company’s cloud-based programs allow users to learn online or on-the-go via tablet or smartphone, whether in a classroom, in a corporate setting, or in a personal learning environment. Rosetta Stone is also a leader in the literacy education space, helping millions of students build fundamental reading skills through its Lexia Learning division. Additionally, the company's Fit Brains business offers personalized brain training programs developed by neuroscientists and award-winning game designers to be fun and help keep your brain sharp.
Rosetta Stone is based in Arlington, VA, and has offices and operations around the world. For more information, visit www.rosettastone.com. “Rosetta Stone” is a registered trademark or trademark of Rosetta Stone Ltd. in the United States and other countries.
Framingham, MA – May 25, 2016 − Content Raven, the company that created the first enterprise content enablement platform for training, sales and customer success, today announced general availability of its Offline Player. With Offline Player students, employees and other content consumers can easily access video, presentations, documents and rich media, all without internet connectivity.
The business world depends on sufficient bandwidth and a strong internet connection. In the office, that is usually not an issue, which is one reason why as an industry we have embraced video-based training without concern for student accessibility. But in fact, mobile and global employees face bandwidth and connectivity issues throughout the day. With training increasingly focused on just-in-time, situational experiences delivered via video and audio and on mobile devices, companies need to circumvent bandwidth and connectivity issues and make certain that their training materials are accessible offline.
Content Raven’s content enablement platform with Offline Player ensures students, employees and clients have access to up-to-date, secure and relevant videos, podcasts, documents, interactive games and rich media whether they are in the office with a strong Internet connection and plenty of bandwidth or in the coffee shop, on the airplane, or across the globe.
Content Raven provides the only platform for companies that want to use a single solution to increase the business value and effectiveness of content. Content Raven with Offline Player provides the same user experience, analytics and performance-level as if it were online. Offline Player is accessible on any device and supports all file types. It also provides the following business benefits:
Saves Bandwidth – By viewing and accessing large files, such as videos and interactive games offline, employees do not put stress on office bandwidth, and are not impeded by bandwidth limitations outside of the office.
Increases Productivity and Makes Effective Use of Downtime – Now employees that are on the move and without an Internet connection are still able to access the training materials they need to close their next deal, be prepared for their next meeting, or meet certification or training requirements.
Enables Global Access of Information – Global enterprises with offices in emerging locations are more likely to suffer connectivity and bandwidth issues in the office. Offline Player ensures training materials do not drain bandwidth and can be quickly delivered in any environment.
Supports easy classroom-based training – Now companies can conduct large-scale in-classroom instructor-led training without worry of connectivity and Internet speed issues.
Fully-Customized Viewer – Branding is integral to any enterprise company’s business strategy, Content Raven allows organizations to apply their own template and viewer, ensuring a consistent experience whether on or offline.
“Connectivity and bandwidth issues are among the biggest challenges of effectively training a mobile workforce,” said Joe Moriarty, CEO of Content Raven. “With our Offline Player companies can ensure valuable training materials are always accessible regardless of an employee or client’s location or connection.”
About Content Raven
Content Raven is the first enterprise content enablement platform. Our unified platform for securely delivering, tracking, and managing videos, rich media files, and documents enables high-value, productive content experiences more than 300,000 users at enterprise companies around the globe. Employees, partners, and customers benefit from anywhere, anytime information access while content creators and managers maintain complete control of intellectual property.
Nepean, ON – May 25, 2016 − Fast Lane Canada is proud to announce that they have been selected as the Global Authorized Training Partner for world-recognized IT security firm, NotSoSecure.
NotSoSecure is an Offensive Security firm with a goal of making Penetration Testing simpler and more accessible. Working around the world in only these specialty subject areas, NotSoSecure was formed to be an agile, client-facing, highly innovative global security company. The founders are renown for leading the most intensive and well-received hacking sessions at BlackHat, the world’s largest gathering of IT Security experts. The NotSoSecure portfolio pushes the boundaries on typical pen test skills development with courses such as Advanced Infrastructure Hacking, Advanced Web Hacking, AppSec for Developers, Advanced Mobile Hacking, Xtreme Exploitation and Advanced IoT Hacking.
Dan Haagman, director of NotSoSecure, said unlike most security training which is developed once, and maybe refreshed after a year or two, NotSoSecure operates a continuous release cycle driven by its practical work in the area of Penetration Testing on a daily basis.
“If a relevant, new exploit becomes known and appropriate for our training, it will be immediately included,” said Haagman. “For example, in late 2015 the Java Serialization exploit was announced and within 24 hours it was already added to our custom lab and course materials. We believe in continuous innovation to reflect what is happening in the real world and wish to provide our clients with the very latest and best."
“With the explosive growth of industrial and enterprise IoT solutions quickly coming to market, demand and interest in security has never been higher”, said Chuck Terrien, CEO Americas, Fast Lane. NotSoSecure’s curriculum, based on outstanding content and relevant certifications is exactly what our customers are seeking”.
With its operations spanning 50 countries, 3000+ classes and 1500 trainers who train 40,000+ customers per year, Fast Lane will work with NotSoSecure to provide its suite of training classes across the globe. The new partnership will allow Fast Lane to deliver a wide range of advanced IT security training courses such as Advanced Infrastructure Hacking, Advanced Web Hacking, AppSec for Developers, Advanced Mobile Hacking and Advanced IoT Hacking. The strategic training partnership is designed to address the rapidly growing demand for IT security training and to provide carefully crafted, lab-based training that brings practical expertise into a hands-on teaching environment.
Shanghai, China and New Delhi, India – May 26, 2016 − NIIT, a global leader in skills and talent development, has entered into two strategic agreements in China - with Guiyang Municipal Government and Guizhou Professional College of Electronics in Gui’An New District, to develop a pool of next generation IT professionals in big data and analytics. Through these partnerships NIIT aims to develop the Human Capital in line with China’s vision to promote Guizhou province as the hub of big data industry in China and the world.
Under the agreement with Guiyang Municipal Government, NIIT will establish a training base in public-private partnership model with Guiyang government to conduct IT and big data training for university graduates, working professionals and government employees in Guizhou province. Additionally, NIIT and Guiyang government will establish a big data talent research Center in Guiyang to enhance innovation and research for scalable talent development methods for IT and big data in China. The agreement was signed by Mr. Kamal Dhuper, Country Head, NIIT China and Mr. Xu Hao, Vice Mayor of Guiyang Municipal Government. Mr. Rahul Patwardhan, CEO, NIIT Ltd and Mr. Chen Gang, Party Secretary of Guiyang city witnessed the agreement signing ceremony and also spoke extensively at the side lines of big data expo 2016. Mr. Patwardhan had presented the keynote address at the opening ceremony of the expo that was attended by Chinese premier Mr. Li Keqiang on May 25th, 2016.
On May 24th, 2016 Mr. Rahul Patwardhan met Chinese Premier Mr. Li Keqiang along with Michael Dell, CEO of Dell and CEOs of Chinese companies including Tencent, CEC and CETC. Earlier in the day, Mr. Rahul Patwardhan and leaders of Guizhou Province witnessed agreement signing ceremony between NIIT China and Guizhou Professional College of Electronics in Gui’An New District wherein GNIIT program of NIIT will be embedded as a part of the college curricula. The agreement was signed by Mr. Kamal Dhuper, Country Head, NIIT China and Mr. Liao Zhiyong, President, Guizhou Professional College of Electronics. The objective of this partnership is to have a steady supply of IT talent trained inside college campus to meet the demand of growing IT and big data industry in Guizhou province. Mr Patwardhan also spoke on the immense implications of big data for China in today’s information driven globalized economy at the opening ceremony of Gui’An New development area big data expo.
Today, the world has entered the era of intelligent big-data economy (IBE). An economy in which the four previous productive sectors of agriculture, manufacturing, services and non-intelligent software services, are simultaneously being disrupted by the power of real-time massively-connected big-data intelligence (RMBI). Hence to ensure the continued fast growth towards developed high income country status and become the economical as well as technological powerhouse of the world for the next 100 years, it is imperative for China to adopt the next large emerging economic sector - IBE.
“NIIT pioneered the category of IT training in China in the late nineties with a vision to create a manpower pool, to empower the IT industry in the country,” said Rahul Patwardhan, CEO, NIIT Ltd. “With our keen understanding of the changing skills requirement of the industry, NIIT is committed to support China in its human capacity building initiative. By entering into partnerships with Guizhou Electronics College in Gui’An New District and Guiyang Municipal Government we reiterate our commitment to create a talent pool armed with futuristic skill-sets aligned to the requirements of the IT industry.”
NIIT in China works through a very unique model called the “NIIT Inside model.” Under this model NIIT programs are embedded in University/College IT curriculum. Students may undergo a four-year bachelor degree program or a three-year associate degree program post 12th grade in Information Technology. Currently, NIIT curriculum is embedded into both these programs across multiple Universities and Colleges in China. While the University system continues to teach the rest of the subjects that a student undergoes such as Chinese language, science etc. to obtain a bachelor degree, the IT portion is completely from NIIT. The students get the degree or the associate degree from the University/Government and also receive a certificate from NIIT.
“As the need for analyzing huge volumes of data presents immense opportunity for businesses today, there is a growing demand globally for analytics professionals to power the big data industry,” said Prakash Menon, president, Global Skills and Careers Group, NIIT Ltd. “Through these strategic partnerships we aim to deliver the best of IT training and help to accelerate new-age career opportunities for the Chinese students.”
Today, China has the opportunity through a planned transformation agenda, to reach full development status as an economy and society, by ensuring that it takes a leadership position in the emerging intelligent big-data economy (IBE). The most critical factor to ensure success is having the right nation-wide skill development strategy. Towards this NIIT will help support the vision of the Government and would train students to develop the next generation of data scientists and business analytics professionals for opportunities in the big data industry.
NIIT, a global leader in skills and talent Development, established its presence in China in 1997, becoming the first Indian IT enterprise to do so. Over the years, NIIT has been training skilled IT professionals for China's software outsourcing industry. With the support of its outstanding partners and institutions, it has trained more than 300,000 students in the country.
Established in 1981, NIIT Limited, a global leader in Skills and Talent Development, offers multi-disciplinary learning management and training delivery solutions to corporations, institutions, and individuals in over 40 countries. NIIT has three main lines of business across the globe- Corporate Learning Group, Skills and Careers Group, and School Learning Group.
Hawthorne, NY – May 26, 2016 − Thirty-five years ago, MS-DOS was released by Microsoft on the first IBM PC, Ronald Reagan became President and SmartPros opened its doors for business. Now, after leading nearly seven million educational courses that have helped countless financial professionals to advance their careers, SmartPros is widely recognized as one of the pioneers in accredited professional education.
“Coming out of college, I would have never guessed that I would be where I am today,” said Jack Fingerhut, co-founder of SmartPros. “After graduation, I worked in a major CPA firm for three years, moved to a corporate financial position and then went back to public accounting. It was then that I realized my true love and calling, continuing professional education (CPE).”
The idea came to him while working as a manager in the CPE Department and as a line auditor, during a time when video was first making its way onto the home market scene. He quickly realized that it was the perfect tool for training, and could also be used to help accountants meet yearly CPE requirements. It was in May of 1981, when Fingerhut left the accounting firm and co-founded SmartPros.
In the late ‘80s, SmartPros introduced its flagship product—the Financial Management Network (FMN)—that provides monthly news (and CPE) to accountants on hot topics in the profession and is still used today. While technology has changed greatly over the years—moving from VHS/Beta tape to DVD to video streaming and online learning—the constant has been Jack’s passion for learning and education and finding new ways to enhance a student’s learning experience.
Today, SmartPros combined subscription libraries feature more than 1,000 course titles covering subjects in the accounting, financial services and information technology industries. Content is delivered via the award-winning SmartPros eCampusTM Learning Management System (LMS), offering enterprise-wide distribution and administration capabilities for corporations and associations.
The vast majority of SmartPros courses meet the requirements for accredited professional education, such as continuing professional education (CPE) credits for certified public accountant, certified management accountant, certified financial manager, certified fraud examiner, certified internal auditor and enrolled agent designations, as well as many others.
SmartPros offers an unmatched depth of regulatory training in areas that are complex and difficult to navigate and acquire – at the same time making it interesting and engaging – critical in today’s business.
In 2015, SmartPros became part of Kaplan Inc., a leading global provider of education, training and certification for organizations and individuals, and operates within the Kaplan Professional Education division.
“SmartPros has demonstrated a commitment to learning and education, and in finding new ways to enhance a student’s learning experience,” said Dr. Andrew C. Temte, president of Kaplan Professional Education. “We look forward to the next 35 years, as SmartPros continues to bring innovation and new insights to accredited learning.”
Kaplan, Inc. serves over 1.2 million students globally each year through its array of higher education, test preparation, professional education, English-language training, and university preparation, and offerings to individuals, institutions, and businesses. Across its 75-plus year history, first as small test-prep pioneer and then an early online education leader and now a global education provider, Kaplan has been recognized for expanding educational access and using technology and learning science innovations to continually improve outcomes for its students and partners. Kaplan has operations in over 30 countries, employs more than 19,000 full and part-time professionals, and maintains relationships and partnerships with more than 1,000 school districts, colleges, and universities, and over 2,600 corporations and businesses.
Kaplan Professional Education helps professionals obtain in-demand certifications, licensing and designations that enable them to advance and succeed in their careers. Through live and online instruction, Kaplan Professional Education provides test preparation, licensing, continuing education, and professional development programs to businesses and individuals in the accounting, insurance, securities, real estate, financial planning, and information technology industries.
Chicago, IL – May 26, 2016 − Data science training provider Metis is launching its data science bootcamp in Chicago, which is rapidly becoming one of the country’s most promising metro areas for jobs in the industry. With data science training offerings ranging from part-time professional development courses to corporate training and online resources, Metis also owns the industry’s only accredited intensive data science bootcamp, currently operating in New York City and San Francisco. The Chicago Metis bootcamp will begin in September, with applications open immediately. Metis entered the Chicago market earlier this year, announcing a part-time Machine Learning professional development course that begins in July, and an Introduction to Data Science course that begins in September.
“We’re particularly excited about joining the Chicago community, as the city is an important part of our DNA,” said Jason Moss, co-founder and president of Metis. “The designer of our original curriculum, Datascope, is a key player in the city's rapidly expanding data science community and an ongoing partner. With several of our alumni currently working at companies like Datascope, Uptake, and grubHub, we know there’s growing opportunity for data science professionals in Chicago, and we’re looking forward to helping foster talent locally.”
The Windy City is one of the hottest cities for data scientist careers, with Crain’s Chicago Business saying it ranks “behind only Silicon Valley and perhaps Seattle and New York.” According to executive recruiting company Burtch Works, median base-level salaries for entering data scientists in the United States is $97,000.
Metis applicants must have a background in programming and statistics. Under the competitive admissions process, prospective students submit written applications, which are reviewed by the admissions team. Qualified applicants are then invited to participate in a 48-hour coding challenge, followed by a video interview. Classes are limited to 20-24 students. Metis offers a $2,000 scholarship for women, underrepresented minority groups, and veterans or members of the U.S. military.
Metis’s curriculum combines projects-based data science design with the proprietary learning science and assessment insights of global educational services provider Kaplan, which owns Metis. The 12-week bootcamp trains students how to derive insights from data and to communicate those insights effectively.
The bootcamp will take place on W. Van Buren Street, in Chicago’s West Loop neighborhood. The site will also be the new home of Metis’s sister company Dev Bootcamp, which originated the immersive developer bootcamp in 2012. Both are part of Kaplan Test Prep’s New Economy Skills Training (NEST) unit.
Metis is a leading provider of data science skills training for individuals and businesses. Part of Kaplan Test Prep’s New Economy Skills Training (NEST) unit, Metis delivers training programs designed by world-class industry practitioners and runs the industry’s only accredited intensive data science bootcamp. Kaplan Test Prep is a premier provider of educational and career services for individuals, schools and businesses.
Columbia, MD − June 1, 2016 − Global performance improvement solutions provider GP Strategies Corporation announced that it has signed a contract to design and construct two compressed natural gas (CNG) fueling stations in San Bernardino and Montclair, California for the Omnitrans public transit agency. The contract value exceeds $7 million with project completion expected in the first quarter of 2017.
GP Strategies, the engineering services provider, equipment integrator and turnkey general contractor on the projects, will be working with Omnitrans to customize the CNG fueling stations to suit the needs of their regional fleets. Each station includes new natural gas and electrical supply, multiple 400-horsepower CNG compressors, CNG storage and two to three CNG dispensers. GP Strategies will also provide one year of maintenance for the stations, with the possibility of Omnitrans exercising options for up to two additional years.
"GP Strategies built Omnitrans' existing natural gas fueling stations in early 2000, and we are excited to be partnering with them again to help them drive their vision to grow public transportation service," said Michael Mackey, vice president of GP Strategies' Alternative Fuels division.
Natural gas fueling has expanded rapidly over the past few years as environmentally conscious agencies such as Omnitrans are choosing alternatives over petroleum-based fuels. The abundant supply and domestic availability of natural gas makes it a cost-effective option over other fuels.
The construction of U.S.-based natural gas fueling stations strengthens our domestic economy by creating American jobs in the manufacturing, energy and transportation sectors. "It's rewarding to work on projects that support building America's alternative fuels infrastructure," added Mackey.
GP Strategies' Alternative Fuels division is a leader in the design, fabrication, construction and maintenance of natural gas and hydrogen fueling stations, having been involved in the design, fabrication, construction and maintenance of natural gas and hydrogen fueling stations since 1999.
About GP Strategies GP Strategies Corporation is a global performance improvement solutions provider of training, e-learning solutions, management consulting and engineering services. GP Strategies' solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting and business improvement services, customized to meet the specific needs of its clients. Clients include Fortune 500 companies, manufacturing, process and energy industries, and other commercial and government customers.
London, UK – June 2, 2016 − AVADO, a global powerhouse in digital transformation and leadership training, launches today, bringing together its learning platforms and international partnerships. Already, the new player can demonstrate completion rates of over 80 percent, which is unheard of in the online learning space.
Businesses are being disrupted – one by one – by a fast-evolving digital market. Of senior leaders responding to a recent AVADO survey, 84 percent said they were expected to play a role in the digital skills transformation but only 20 percent knew how to get started. AVADO has developed digital learning programs that deliver industry-leading results.
One such program achieves an 81 percent completion rate and 95 percent of graduates feel more confident discussing digital strategy.
“We’ve been talking about digital disruption for years, but few have defined the ingredients for learning which truly help companies to transform,” said Shuvo Saha, director, Google Digital Academy, which has an international partnership with AVADO. “We gave AVADO the challenge to re-imagine our Squared program in marketing and digital leadership, and create an online version of a face-to-face experience. The learning methodology for Squared Online is simply outstanding. It has allowed thousands of people to follow the course while keeping it immersive, experiential, social and practical. This really transforms behaviors.”
AVADO has established itself as a major player in the digital learning space, having delivered training programs to over 200,000 individuals and 2,000 businesses globally, including the likes of CNN, FT, Saatchi & Saatchi and Marks and Spencer. Enterprise customers tap into AVADO’s global network of subject matter experts and their pre-built stack of courses, content and learning platforms. This allows them to make a rapid start with digital skills transformation, first pin-pointing the most valuable interventions, then assembling tailored programs from the pre-built content and components.
“We have always been passionate about learning that works, and our firm belief is that technology in the right hands can yield great results,” said Phil Hullah, co-founder and CEO of AVADO. “You can reach thousands at a time, you can bring peers and experts together, and you can measure and improve everything. What has been surprising though, is the demand from businesses who want to get to grips with the digital world. They say they want to learn about digital disruption from people like us, and they want their staff to learn with peers in our disruptive virtual campuses.”
Hullah is at pains to emphasize that AVADO doesn’t do what is traditionally considered to be e-learning. The learners enjoy intensive and varied live interactions, all in the company of many other peers, and all orchestrated remotely by experienced tutors and a community support team.
He points to this as the secret sauce behind the results.
“The completion rates of our learning programs exceed 80 percent, which outstrip many face-to-face programs,” said Hullah. “This level of results makes it easy for HR Directors and learning and development professionals to make the case for investment in online learning, especially against the backdrop of negative publicity that has plagued the discussion about MOOCs.”
AVADO creates learning that transforms people, companies, even industries.
Focusing on data-driven learning that creates real results, AVADO partners with disruptive industry brands such as Google and leading accrediting bodies (CIPD, AAT, ACCA) to deliver learning platforms, training solutions and professional qualifications to thousands of individuals and companies every year.
Founded by tech entrepreneurs and rooted in education, AVADO has become the category leader for digital transformation and digital leadership training. They run online courses and immersive workshops that help leaders and their employees to understand the digital world, and to equip themselves with the confidence and toolkit to succeed.
AVADO has more than 250 staff in offices in London, New York and Singapore and a global network of subject matter experts in 50+ countries.
Richmond, VA – June 2, 2016 − Apex Systems, an IT staffing and services company, today announced that it has been honored by Skillsoft as a 2016 Innovation Award winner for demonstrating excellence in learning. Apex Systems was awarded for delivering outstanding business results using learning and talent solutions from Skillsoft during a ceremony at the 2016 Global Skillsoft Perspectives user conference at Caesars Palace in Las Vegas.
“This recognition is a huge compliment to Apex on our ability to deliver continuous development opportunities to all of our employees in a cost-effective and convenient user-friendly format,” said Michele McCauley, SVP of Human Resources. “Apex continually strives for excellence in all of our people development programs and we are honored to receive this award among so many innovative companies. Each year our talent development leaders look forward to the Skillsoft Perspectives Conference as a way to network with other professionals in the field and review our strategy and tools.”
Perspectives 2016 brought together 1,200 HR professionals and industry experts from organizations around the world to share insights on how to improve organizational performance by improving the performance of an organization’s people. The awards were judged by an independent panel of thought leaders including subject matter experts and analysts at IDC, Bersin by Deloitte, Brandon Hall Group, the Center for Talent Reporting, Aptitude Research, Laci Loew & Company, Human Capital Media, Elearning! Magazine, Training Industry, and Skillsoft and SumTotal.
“This year’s Innovation Award winners are not only transforming their organizational culture, but setting the pace for how learning, talent and workforce management contribute to overall business success,” said Bill Donoghue, CEO at Skillsoft. “Skillsoft and SumTotal are proud to collaborate with our customers to make their forward-looking vision and values into tangible business outcomes.”
About Apex Systems
Apex Systems combines with parent company On Assignment to be the 2nd largest IT staffing and services firm in the U.S. Founded in 1995 and headquartered in Glen Allen, Virginia, Apex utilizes specialized technology and industry practice groups to deliver the most talented and qualified technical professionals to clients within all major industries. Apex has a presence in over 60 markets across North America with more than 9,500 contractors currently placed in companies throughout the U.S. and Canada.
Skillsoft is the global leader in e-learning. We train more professionals than any other company in the world. We are trusted by the world’s leading organizations, including 65% of the Fortune 500. At Skillsoft, we believe that knowledge is the fuel for innovation and innovation is the fuel for business growth.
Our 100,000+ courses, videos and books are accessed over 130 million times every month, in 160 countries and 29 languages. With 100% cloud access, anytime, anywhere. Our key product areas are in Business Skills, IT Skills, Digital Skills and Compliance.
Since we began in 1998, we have trained over 400 million users and one billion learning materials.
Evanston, IL – June 2, 2016 − Acquirent, the leaders in outsourced sales, recently announced the launch of their new online sales training product offering. Over the past 12 years, Acquirent has focused on offering dedicated professional outsourced sales services in which they “recruit, train and manage” their clients’ sales teams. Initially Acquirent focused on serving small to midsized companies, but they quickly found their services becoming a strategic fit for some of the largest companies in the world.
“The main reasons why an organization hires Acquirent is for our people, processes, sales training, and culture,” says Joe Flanagan, CEO, Acquirent.
As Acquirent’s organization matured, so did their service offerings. In addition to outsourced sales services, Acquirent provides numerous services: direct sales recruiting and placement, sales consulting, Salesforce.com consulting and implementation, and now online sales training. A wise man once said that necessity is the mother of all invention, and that is how Acquirent’s online sales training came to be. Due primarily to advancements in technology, customers have adapted the way they make purchases and in turn changed how sales professionals must sell.
“Unfortunately, the training that a salesman gets (if any) is still based off of 80’s and 90’s methodology and thinking," says Geoff Winthrop, executive vice president, Acquirent. Acquirent realized there is a tremendous sales training gap in most organizations. “Companies spend a significant amount of time and money recruiting, hiring and onboarding sales representatives, but when it comes to professionally training these individuals to sell there is a significant deficiency.”
Over the last decade Acquirent has developed, refined and delivered their custom “Sales Fundamentals” training series for every hire they have made.
“When clients and prospective clients started asking if they could send their internal sales professionals through our in-house training, a light bulb went off,” says Jon Elhardt, vice president of sales training at Acquirent. Acquirent realized that many organizations have good systems and management in place. They also hire many sales professionals with good potential, but unfortunately these organizations do an inadequate job of providing their sales representatives initial and ongoing sales training.
“It dawned on us that there was a huge market and tremendous demand for professional sales training that is easily accessible, digestible, actionable and affordable”, Elhardt continued to say.
“We are extremely excited to launch our sales training division and to help fill a gap that has been only getting larger. Organizations must change their methodologies or go the way of the dinosaurs,” Flanagan states.
Acquirent is a leading provider of outsourced sales services for companies ranging from small startups to the Fortune 500. Pronounced Ac’-quire-nt, their name is a combination of the words “acquire” and “client.” They do three main things: they recruit, train, and manage their clients’ sales teams. In some instance their team is a strategic part of their clients’ sales infrastructure and in others they become their clients’ entire sales engine. The Acquirent sales teams are 100% dedicated to deliver a transparent and completely accountable solution while focusing on metrics, training, and the latest sales technology.
San Francisco, CA – June 3, 2016 − Udemy, a global marketplace for learning and teaching online, announced a strategic investment of $60 million from Naspers through its Naspers Ventures division. Larry Illg, CEO of Naspers Ventures, is joining Udemy’s Board of Directors.
Udemy plans to use the new capital to continue its strong international momentum, including growing its localized course content library and product offerings to meet the global demand for online learning. The investment is a follow-on to Udemy’s $65 million Series D round of financing from June of 2015.
Over the past year, Udemy has experienced significant growth, particularly among its international business. With more than 40,000 courses now available in 80 different languages, Udemy offers the largest selection of online course content.
Key milestones this year for Udemy include:
Surpassing 11 million students and 20,000 instructors worldwide
Surpassing 50 million enrollments from students in more than 190 countries
Expanding its executive management team with the addition of Grégory Boutté, VP of Content; Rob Wong, VP of Product; and Darren Shimkus, VP and General Manager of Udemy for Business
Acquiring Talentbuddy, a learn-to-code platform, to boost experiential learning capabilities
Launching strategic international partnerships including Estácio (Brazil), Bloter (South Korea), Bayt.com (Middle East), and STJobs (Singapore)
“With two-thirds of our students and over half of our instructors located outside the U.S., Udemy has made huge strides in opening access to learning and teaching opportunities worldwide, yet we are just at the beginning of realizing the full potential of online learning,” said Dennis Yang, CEO of Udemy. “We’ve reached a critical juncture in our global economy where everyone needs to embrace lifelong learning and take initiative for upskilling themselves. That’s why I’m thrilled to be partnering with Naspers to invigorate our efforts to bring Udemy to even more learners and experts around the world.”
Naspers, a global internet and entertainment company with operations in 130 countries, has the local expertise to help Udemy build its growing international presence. The company has made investments in internet companies, including Tencent and Flipkart, that 1.3 billion people worldwide already use. Naspers provides its companies with unmatched levels of international support, including strong business strategy expertise, operating experience, and access to on-the-ground resources in key expansion markets.
“Naspers is consistently looking to invest in markets where technology can make a significant impact,” said Larry Illq, CEO, Naspers Ventures. “Udemy has built a technology platform that will transform education on a global scale and we are eager to help them with further expansion. Their online learning marketplace offers courses on thousands of topics in dozens of languages and makes education for anyone, anywhere more accessible.”
Naspers Ventures joins existing investment partners, including Stripes Group, Norwest Venture Partners, Insight Venture Partners, and Lightbank.
About Udemy Udemy was founded in 2010 with the aim of helping anyone build the life they imagine through online learning. Udemy is a global marketplace for learning and teaching online where more than 11 million students learn from an extensive library of 40,000 courses taught by expert instructors in 80 different languages. Whether learning for professional development or personal enrichment, students can master new skills through self-paced, on-demand courses, while instructors have a way to share their knowledge with the world. For companies, Udemy for Business offers subscription access to a collection of business-relevant courses as well as a simple platform to host and distribute their own content in one central place. Udemy is privately owned and headquartered in San Francisco with offices in Ireland and Turkey.
About Naspers Ventures Naspers Ventures partners with entrepreneurs to build leading technology companies in high-growth markets. We identify companies and founders with high-potential and the ambition to scale globally the right way, quickly impacting the communities where they operate and provide them with tailored support that enables them to be leaders in their chosen markets.
Naspers Ventures leverages the global reach, knowledge and resources of Naspers, one of the largest technology investors in the world, to enable an environment that helps entrepreneurs build, grow and scale their businesses. With in-depth experience in more than 130 markets and countries around the world, the Naspers Ventures team thrives on the unconventional and unprecedented to do what it takes to help our companies succeed.
Ottawa, ON − June 6, 2016 − Halogen Software, a leading provider of cloud based talent management solutions, has been named a leader in the IDC MarketScape Worldwide reports for integrated talent management, performance management and learning management.
"Customer service centricity is in the DNA of Halogen, and this is shown through the high ratings the clients gave to the company," said Lisa Rowan research vice president, HR, talent and learning strategies, IDC. "Halogen places a big focus on client business outcomes that involves mapping customers to the system from day one. Halogen has continued to refine its performance management offering to embrace next-generation performance principles of continuous feedback and being part of the day-today job rather than an event-driven interruption."
The Halogen TalentSpace™ suite uniquely connects ongoing performance management to all facets of talent management — including learning, succession, compensation and recruiting — to help customers align their talent and business strategies and achieve better business outcomes.
"As a long-time customer, there is no question that our partnership with Halogen and their solutions are integral to our talent management journey," said Shelley Johnson, chief human resources officer, SGT. "From ongoing performance to learning, we are leveraging Halogen to engage and develop our people and deliver on our company priorities."
"Being recognized by the IDC MarketScape as a leader in integrated talent management, performance and learning management is a testament to our unrelenting focus on providing solutions that deliver customer value," said Karen Williams, chief product officer, Halogen Software. "We're very proud of this recognition and, together with our customers we'll continue to focus on driving the future of performance management as the heart of talent management."
Halogen Software was also recognized as a Major Player in the IDC MarketScapes for Integrated Talent Management Recruiting4and Compensation5, respectively.
About IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
About Halogen Software
Halogen Software offers a cloud-based talent management suite that puts ongoing, next-generation performance management principles at the center of all talent programs, including learning and development, succession planning, recruiting, and compensation. With over 2,100 customers worldwide, the company has been recognized as a market leader by major business analysts and has garnered the highest customer satisfaction ratings in the industry. Halogen's powerful, yet simple-to-use solutions, which also include industry-vertical editions, help organizations win with talent, by aligning their talent and business strategies to deliver exceptional outcomes.
New York, NY – June 6, 2016 − CGS, a global provider of business applications, enterprise learning and outsourcing services, was named a Major Provider for CRM Business Process Outsourcing (BPO) in the Gartner CRM Vendor Guide, 2016 (May 2016) for capabilities in North America and Latin America. The guide, released by research firm Gartner, aims to assist those tasked with selecting CRM technology identify vendors in multiple categories of CRM, including BPO.
CGS's Latin America, along with North America, presence was named for the first time in the CRM Vendor Guide. According to the Gartner report, "emerging markets, particularly Latin America and Asia/Pacific, will see the strongest growth over the next five years, although from a much smaller installed and revenue base."
"We have invested extensively in building up our BPO services globally; in particular, Central Europe, the Middle East and in the Latin America region," said CEO Phil Friedman. "It is an honor to be included in the Gartner Guide among some of the largest customer relationship management providers around the world."
In 2015, CGS announced its acquisition of the Chile-based BPO provider Mas Cerca, doubling its Chile operations to 6 offices employing more than 3,000 employees in the region. The acquisition secured CGS's dominant position supporting the healthcare, financial services and utilities industries, while furthering its presence into new verticals.
With a base of thousands of multilingual, dedicated call center agents located in North America, South America, Europe and the Middle East, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS's innovative, scalable and flexible outsourcing solutions include help desk solutions, technical support, customer care, sales and channel management, and finance and accounting.
About CGS For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Headquartered in New York City, CGS has offices across North America, Latin America, Europe, the Middle East and Asia.